Q. What is your background?
A. I’ve got a degree in business management and I spent the first six years of my working life in a finance team as a management accountant. My role, which was aligned closely with operations, allowed me to challenge the team on factory performance from a financial perspective, and it was soon identified that my skill set was a strong operational one. I was given the opportunity to explore my potential through moving into factory management and worked my way up to Supply Chain Director, overseeing acquisitions and, ultimately, the sale of that business to a larger organisation. I worked across the acquiring group in a general management role, achieving operational excellence in a continuously changing business. The opportunity then arose to join the Feeds business at NWF Group plc, which was an exciting opportunity for me.
Q. What do you do at NWF?
A. I joined NWF Agriculture eight years ago and I love the challenge and strategic vision required to meet the ever changing demands of our fast moving customers. I introduced Productive Industries’ Brilliant Basics and Vital Few, which we use to continuously improve processes to drive efficiencies to grow the business, as well as the Feeds Sales Academy in 2018 to train the in-field technical experts of the future that our business requires to grow.
On a day-to-day basis, my focus is on ensuring that quality and performance are measured, and that our teams are working in safe spaces. Health and safety has been a key focus of mine over the last year, with the introduction and embedding of a zero-harm approach, and evolving how we report our metrics through near miss reporting.
Q. What does the future look like for your business?
A. I’m proud of what we have achieved over the past year, which wouldn’t have happened without our people, who we continue to make sure are safe and engaged and feel valued. We operate in a large, stable market, but recognise that the expectations around food standards continue to increase, with sustainability playing a significant part. We will continuously look to innovate to ensure that our offering exceeds the evolving needs of our customers, whilst ensuring the basics around quality and H&S are maintained.